Policies
Refund policy
Cybele Herbal Laboratories Pvt Ltd. Last updated 25 December 2025.
We maintain a strict quality control process.
When a refund is possible
Refunds are allowed only if you receive a damaged product or an incorrect product.
Not eligible for a refund
- Opened or used products
- Products without their original packaging
- Digital products, if any
- Subscription renewals
How to request a refund
Submit your request within 7 days of delivery, with photos or a video of the issue. Write to info@cybelelife.com or call +91 98460 66447 with your order number.
When you will be refunded
Approved refunds are credited to the original payment method within 10 to 15 business days.